Can diagnostic labs use AI to follow up health checkup package leads?
Yes. Labs that advertise full-body or annual health checkup packages can have an AI voice agent call each enquiry within 30 seconds, explain what the package includes and costs from the lab's brief, and book a home collection or centre visit. Outpero also runs bulk campaigns to past patients due for an annual checkup, with DND screening and retries.
Package leads compare on price, then on convenience
Health checkup packages are among the most heavily advertised products in Indian diagnostics, with labs competing on Meta and Google with similar-looking bundles. A buyer who clicks an ad often fills two or three forms. The lab that calls first, explains what is included and offers a collection slot for tomorrow morning tends to win.
What the agent can say
- —The tests included in each package, the price and any offer currently approved by the lab.
- —Whether the package needs fasting, and how long the collection takes.
- —Home collection availability by pincode, read from a sheet the lab maintains.
- —When reports are typically released, as stated in the brief.
It should not recommend a package for a medical condition. If a caller asks which package suits their diabetes or thyroid condition, the agent should suggest they check with their doctor and offer a callback from the lab's team. That keeps the call in non-clinical territory.
Annual reminders to past patients
A patient who did a full-body checkup last October is a natural candidate for this October. A bulk campaign over past patients can remind them a year has passed, mention the current package and book a slot. Corporate tie-ups work the same way, with the agent calling employees on a list the company has shared with their consent.
How it runs on Outpero
Enquiries reach the agent from Meta lead ads, Google Ads lead forms or your website via Zapier, Make or a webhook. Pincode serviceability and slot availability can be checked live through the spreadsheet or custom API actions. Every call ends with a summary and captured fields, such as package chosen and collection date, sent to your system.
Calls cost from ₹5 a minute on the Standard voice, with 50 free credits at signup to test the script before going live.
Want to hear an AI voice agent handle this on a real call?
Follow-up questions
Can the agent check whether home collection is available at a pincode?
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Yes, if you keep serviceable pincodes in a spreadsheet or expose them through an API. With the spreadsheet or custom API action turned on, the agent looks up the caller's pincode during the call and tells them whether home collection is available and in which time windows, instead of promising a visit the team cannot make.