AI voice agents for telecom and broadband providers
Outpero gives telecom and broadband providers an AI employee that works the phones — calling every new-connection enquiry within 30 seconds and booking the installation. It speaks Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English, switches to English the moment the caller does, and has no setup fee, with calls from ₹5/min.
* Time from the lead reaching Outpero to the first ring, under normal conditions. It depends on how quickly your lead source delivers the lead.
Try it in 30 seconds
Hear Telecom & Broadband’s fastest employee take a call
Call the agent yourself and hear how it handles a real enquiry in your customers' language. No card, no signup — 50 free credits when you’re ready to deploy one.
No setup fee · calls from ₹5/min
Or see the full product — India's fastest employee.
The problem in telecom and broadband providers
Local broadband and fibre operators compete with national ISPs on price and installation speed. A new-connection enquiry needs a feasibility check and an installation slot, and the operator that confirms both first gets the customer. After installation, prepaid plans expire monthly or quarterly, and customers who are not reminded simply switch. Support teams are buried in fault complaints, so sales follow-ups and renewals slip.
What the AI employee actually does
- 01Call new-connection enquiries from Google, Meta and your website within 30 seconds and capture the full address and building
- 02Check serviceability against your coverage sheet or API live on the call and offer the plans available there
- 03Book the installation slot and explain the KYC documents needed, sending the upload link on WhatsApp
- 04Run plan-expiry reminder campaigns a few days before each customer's renewal date
- 05Run win-back campaigns to disconnected customers and capture why they left
Businesses measure this on one number: installations booked per enquiry and renewal rate.
Hear how a call goes
A sample telecom and broadband providers call
A new fibre-connection enquiry from a Google ad for a local broadband operator in Kochi; the agent calls within 30 seconds. · Runs in Malayalam with English words; shown here in English.
- Outpero AINamaskaram Mrs. Nair, I am the AI assistant of KochiNet Fibre. You asked about a new broadband connection. May I take your address to check availability?
- CallerSheri. Kakkanad, Infopark road-nte aduthu. Flat aanu.
- Outpero AIThank you. Which apartment building is it, and which floor? I will check that against our coverage list while we talk.
- CallerSkyline Residency, aaam floor. WFH aanu, speed venam.
- Outpero AISkyline Residency is covered by our fibre. For work-from-home use, our 300 Mbps and 500 Mbps plans are available there. Do you want me to tell you the monthly price of each?
- CallerHa, 300 nte rate para. Pinne router free aano?
- Outpero AIThe 300 Mbps plan price and router terms are on the plan sheet, and I will send them on WhatsApp so you can read the exact details. I will not guess on the router. Shall I book the installation?
- CallerBook cheyyu. Weekend aanenkil nallathu.
- Outpero AISaturday between 10 and 1, at Skyline Residency. The technician will need your ID and address proof for verification, and I am sending an upload link on WhatsApp.
- CallerSheri, nanni.
Serviceability confirmed for Skyline Residency, Kakkanad. Installation booked Saturday 10 am-1 pm. Captured: work-from-home use, interested in 300 Mbps plan. Plan sheet and KYC upload link sent on WhatsApp. Router terms left to the written plan sheet.
An example written to show the shape of the call, not a recording or a customer result.
Where the leads come from
Where telecom and broadband providers get their phone leads
- →Google Ads and Google Business Profile for 'broadband near me' and 'fibre connection' searches
- →Meta lead ads targeting apartments and localities where your network has reached
- →Society and apartment-association tie-ups, where residents give their numbers at a camp or on a sign-up sheet
- →Local cable operators and channel partners who collect enquiries and pass them to your CRM
- →Your own subscriber base: plan-expiry and disconnected-customer lists exported from your billing system
Leads reach the agent by webhook, Zapier or Make, a CRM workflow, a CSV upload, or by parsing the alert email a portal sends — whichever your source supports.
Rules that shape the call
What telecom and broadband providers need to get right
| Rule or norm | What it means for the agent |
|---|---|
| TRAI Telecom Consumers Protection Regulations, 2012 | Plan prices, validity and charges must match the published tariff. The agent reads them from your plan sheet and never makes up an offer. |
| DoT licence conditions on subscriber verification for internet services | New connections need identity and address proof. The agent explains which documents are needed and sends the upload link; it never collects ID numbers aloud. |
| TRAI Telecom Commercial Communications Customer Preference Regulations, 2018 | Calls to enquirers follow their request. Win-back and plan-expiry campaigns use your subscriber list and screen DND where required. |
General information, not legal advice. Calls also run under TRAI’s rules on DLT-registered lines and the DND registry.
Price it
What AI calling would cost a telecom & broadband business
Estimate: connection enquiry and renewal calls
Defaults are an example for connection enquiry and renewal calls, not a promise. Change any number to match your business.
Calls that actually connect — unanswered calls are not billed.
1 channel is included with your number; each extra is ₹649/month.
- Talk time per month
- 5,200 min
- Calling (₹5/min)
- ₹26,000
- Number + 2 channels
- ₹1,298
- Subtotal
- ₹27,298
- GST (18%)
- ₹4,914
About ₹10 per connected call before GST.
Run it well
What to track
| Track | How to read it |
|---|---|
| Enquiries confirmed as serviceable | Shows how much of your ad spend lands in areas you can actually serve, and which localities to cover next. |
| Installations booked per enquiry called | The operator that confirms feasibility and a slot first usually gets the connection. |
| Renewals before plan expiry after reminder calls | Shows how many customers pay on time instead of switching when a plan lapses. |
| Reasons given on win-back calls | Tells you whether customers left over price, speed, faults or moving house, and which fix would bring them back. |
How it opens the call
नमस्ते, आपने fiber connection के लिए enquiry की थी। आपकी society का नाम और tower number बता दीजिए, मैं availability check करती हूँ।
“Hello, you enquired about a fibre connection. Please tell me your society's name and tower number, and I'll check availability.”
Natural Hindi with English mixed in the way callers actually speak — and it can run the same call in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English.
Telecom & Broadband — questions people ask
Can an AI voice agent work for telecom and broadband providers?
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Yes. Outpero's AI voice agent handles telecom and broadband providers calls end to end — calling every new-connection enquiry within 30 seconds and booking the installation. It works 24 hours a day in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English, switching to English the moment the caller does.
What does an AI voice agent do for telecom and broadband providers?
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For telecom and broadband providers, an Outpero AI employee will call new-connection enquiries from Google, Meta and your website within 30 seconds and capture the full address and building; check serviceability against your coverage sheet or API live on the call and offer the plans available there; book the installation slot and explain the KYC documents needed, sending the upload link on WhatsApp; run plan-expiry reminder campaigns a few days before each customer's renewal date. Every call is recorded, transcribed and summarised automatically.
How much does an AI voice agent cost for telecom and broadband providers in India?
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Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. A full-time telecaller doing the same job costs around ₹18,000 a month, works one shift and handles one call at a time. Prices exclude 18% GST.
How fast does it respond to a new telecom and broadband providers enquiry?
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Under 30 seconds from the enquiry landing. That matters here because local broadband and fibre operators compete with national ISPs on price and installation speed. A new-connection enquiry needs a feasibility check and an installation slot, and the operator that confirms both first gets the customer. After installation, prepaid plans expire monthly or quarterly, and customers who are not reminded simply switch. Support teams are buried in fault complaints, so sales follow-ups and renewals slip.
What KYC rules apply to new broadband connections?
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Telecom and internet connections in India require customer verification under Department of Telecommunications rules, typically identity and address proof. The agent does not verify documents itself. It tells customers what is needed, sends the upload link on WhatsApp and runs follow-up calls until documents arrive. Your team or verification system completes KYC before the connection is activated.
Can it troubleshoot connection problems?
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Inbound is live: the agent can answer incoming support calls on your business number, 24/7. Outbound, the agent can call customers your system flags — repeated outages, long downtime — to acknowledge the issue, capture symptoms and book a technician visit. You can script basic checks such as restarting the router. Deeper faults go to your network team with the details already captured.
How are renewal reminders timed?
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Upload customers with plan end dates, or push them by webhook from your billing system, and run a campaign a few days before expiry with a second attempt on the day. The agent states the plan and amount, offers an upgrade if you script one, and sends the payment link on WhatsApp. Customers who say they are leaving are asked why, which feeds your churn analysis.
What does the operator see after each call?
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Address and building, serviceability result, chosen plan, installation slot, KYC status and any objections such as price or a competing offer, with recording, transcript and summary. Renewal calls add whether the customer renewed, intends to, or is leaving and why. All of it is in the dashboard and at your webhook, so your billing system or CRM stays in step.
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Hear Telecom & Broadband’s fastest employee take a call
Call the agent yourself and hear how it handles a real enquiry in your customers' language. No card, no signup — 50 free credits when you’re ready to deploy one.
No setup fee · calls from ₹5/min
Or see the full product — India's fastest employee.