What data does an AI voice agent send after each call?
After each call, Outpero keeps the recording, full transcript, summary, sentiment and the custom fields you asked the agent to capture, such as budget, preferred date or reason for cancelling. All of it appears in the dashboard's call logs, leads database and analytics, can be exported as CSV, and is posted to your webhook for every call, completed calls only or voicemail only.
What each piece is for
| Output | What it is | Who uses it |
|---|---|---|
| Recording | Audio of the full call | Managers checking tone, compliance reviews |
| Transcript | Word-by-word text of both sides | Brief fixes, dispute checks |
| Summary | A few lines on what happened and what was agreed | Salespeople before a follow-up |
| Sentiment | How the caller felt across the call | Prioritising and spotting unhappy customers |
| Custom fields | Structured answers you defined | CRM updates, reports, routing |
Custom fields are the important part
A summary is for reading; custom fields are for acting. Define them before launch, based on what your team does next. A real-estate team might capture configuration, budget band, purpose and site-visit date. A COD confirmation flow might capture confirmed, cancelled or address change, plus a reason. An admissions team might capture course, intake and whether a parent was on the call.
Keep values controlled where you can. A field that must be one of hot, warm or cold is easy to route on; free text is not.
Where the data goes
- —Dashboard: call logs for each conversation, the leads database for each person, analytics for campaign-level views, and CSV export.
- —Webhook: a POST to the URL you set, which Zapier, Make, your CRM or your own server can consume.
This applies to every AI conversation: instant lead calls, bulk campaign calls, and calls the AI employee answers on your business number.
Choosing webhook events
- 01Every call: best for full tracking, including no-answers, so you can measure connect rate and retry outcomes.
- 02Completed calls only: best for sales teams who want only real conversations in their CRM.
- 03Voicemail only: useful for triggering a WhatsApp or SMS follow-up from your own tools when someone did not pick up.
Data care
Recordings and transcripts contain personal information. Limit who can export them, set a retention period that matches your purpose, and delete data you no longer need, in line with the DPDP Act 2023.
Want to hear an AI voice agent handle this on a real call?
Follow-up questions
Can I change the custom fields after launch?
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Yes. Edit the fields and the brief together, so the agent knows to ask for the new information. Calls made before the change carry the old fields, so reports spanning both periods need a little care. If a CRM or sheet consumes the webhook, add the matching columns or properties first, then update the agent, so nothing breaks on an unexpected field.