Metrics
What is Call disposition?
A call disposition is the outcome label recorded at the end of a call, such as interested, not interested, call back later, wrong number or no answer.
Also called: call outcome, disposition code, call status
Dispositions are what turn a call log into something a sales manager can act on: they drive follow-up queues, retry rules and reports. In human telecalling teams they are often unreliable, because they are picked from a dropdown in a hurry and frequently left at the default. Finer-grained dispositions — 'interested, wants a site visit on Saturday' rather than just 'interested' — are far more useful, but are rarely captured consistently by hand.
Bad disposition data means good leads get dropped and dead ones keep getting called. An AI agent can set the outcome from what was actually said rather than what someone remembered to click. Outpero writes up every call with a summary, sentiment and the custom fields a business defines, so the outcome lands in the dashboard and the webhook without anyone entering it manually.
What is Call disposition?
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A call disposition is the outcome label recorded at the end of a call, such as interested, not interested, call back later, wrong number or no answer. Dispositions are what turn a call log into something a sales manager can act on: they drive follow-up queues, retry rules and reports. In human telecalling teams they are often unreliable, because they are picked from a dropdown in a hurry and frequently left at the default. Finer-grained dispositions — 'interested, wants a site visit on Saturday' rather than just 'interested' — are far more useful, but are rarely captured consistently by hand.
Why does Call disposition matter?
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Bad disposition data means good leads get dropped and dead ones keep getting called. An AI agent can set the outcome from what was actually said rather than what someone remembered to click. Outpero writes up every call with a summary, sentiment and the custom fields a business defines, so the outcome lands in the dashboard and the webhook without anyone entering it manually.
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