Do AI calling credits expire?
On Outpero, no: credits never expire, so a top-up bought for one campaign stays in the account until it is used. 1 credit equals ₹1 and is spent only on connected talk time. Elsewhere in the market, subscription minutes often reset at the end of each billing month, so unused minutes are lost unless the plan allows rollover. Prices exclude 18% GST.
Why expiry matters for Indian businesses
Calling volume in India is rarely flat. Coaching institutes peak around admissions, real estate spikes with launches, retailers around Diwali and wedding season, and schools around fee deadlines. A plan that resets every month charges for quiet months as if they were busy ones.
With credits that never expire, you can buy for the peak and let the remainder carry into the next one, without paying for minutes you do not use.
A worked example
A coaching institute in Hyderabad tops up ₹20,000 before the April–June admissions season and uses the Standard voice at ₹5 per minute. That buys 4,000 connected minutes. Over the season it uses 3,000, spending ₹15,000. The remaining ₹5,000, or 1,000 minutes, stays in the account for the November batch.
On a hypothetical monthly plan with a 1,000-minute allowance that resets, the same institute would pay for three months of allowance during the off-season whether or not it called anyone.
Credits vs subscription minutes
| Prepaid credits (Outpero) | Typical monthly bundle | |
|---|---|---|
| Unused balance | Carries forward, never expires | Often lost at month end |
| Quiet month cost | Only the ₹649 number, if taken | Full plan fee |
| Busy month | Top up as needed | Overage rate above the bundle |
| Best for | Seasonal or uneven volume | Steady, predictable volume |
What to check with other vendors
- —Do purchased minutes or credits have a validity period?
- —Is there rollover, and is it capped?
- —Are free trial credits time-limited even if paid ones are not?
- —What happens to the balance if you pause the account?
Planning top-ups
Because nothing lapses, the right top-up is simply what you expect to use before your next review, rounded up. A business spending about ₹4,000 a month on Standard calls can top up ₹12,000 a quarter without risk, and the balance draws down only as calls connect. Buying ahead for a known peak, such as an admissions season, also means calls never pause mid-campaign for a recharge.
Want to hear an AI voice agent handle this on a real call?
Follow-up questions
Do the 50 free signup credits expire too?
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Outpero's credits never expire, and the 50 free credits at signup are credits like any other: worth ₹50 of connected talk time, which is about 10 minutes on Standard or about 7 minutes on Premium. They are meant for testing real calls before buying more.