Instant calling or a bulk campaign
AI Calls for Admission Enquiry Follow-Up
An AI voice agent for admission enquiry follow-up calls every student or parent who enquires about a course, school or college within 30 seconds, handles questions about fees, batches and eligibility, and books a counselling session or campus visit. Outpero also runs bulk follow-up campaigns on older enquiries through the admission season, in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English.
* Time from the lead reaching Outpero to the first ring, under normal conditions. It depends on how quickly your lead source delivers the lead.
At a glance
AI Calls for Admission Enquiry Follow-Up: the short version
| How it works here | |
|---|---|
| How it starts | Runs on a trigger or on a list, depending on the job |
| Languages | Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English |
| It captures | Student or parent on the call, Course and stream of interest, Current class, marks or entrance exam score, Preferred city or campus |
| You measure it by | enquiry-to-counselling-session rate during the admission window |
| Cost | No setup fee · from ₹5/min · number ₹649/month · Prices exclude 18% GST |
Why admission enquiry follow-up breaks when people do it
Admission enquiries in India arrive in sharp peaks — after board results, after entrance exam results and through the April–July admission window — and they come from Shiksha, CollegeDunia, Meta ads and the institute's own website all at once. Counsellors cannot call thousands of enquiries in the days that matter, so parents who enquired with five institutes sign up with whoever called first. Language matters too: a parent in Vijayawada or Nagpur may want to discuss fees in Telugu or Marathi, not English.
Step by step
How it works
- 01Connect enquiry sources — website form, Meta and Google lead forms, Shiksha or other portals via Zapier, Make or webhook — or upload older enquiries as a bulk list.
- 02The agent calls within 30 seconds, confirms the course and asks whether it is speaking to the student or a parent.
- 03It handles fee, batch timing, eligibility, hostel and scholarship questions from your knowledge base, and captures marks, stream and target exam.
- 04It books a counselling session or campus visit in the counsellor's calendar and sends the brochure and location on WhatsApp.
- 05Captured fields and the call summary go to your CRM by webhook, and unconverted enquiries roll into follow-up campaigns before the admission deadline.
Hear how a call goes
A sample admission enquiry follow-up call
A parent enquired about NEET coaching on the institute's website two hours earlier. · Runs in Hindi with English words; shown here in English.
- Outpero AIHello, this is the AI assistant of Aakash Prep Hub, Kota Road branch. You enquired about NEET coaching. Am I speaking with the student or a parent?
- CallerI am the father. My son is in class 11 right now.
- Outpero AIThank you. Which stream and board is he in, and is he thinking about the two-year classroom programme?
- CallerPCB, CBSE. Yes, two years. First tell me, will he definitely get a seat in a government college if he joins you?
- Outpero AII cannot promise a seat, and nobody honestly can. What I can tell you is how the classroom programme, test series and doubt sessions work, and a counsellor can show you the past batch structure.
- CallerFine. What is the fee, and is there any scholarship?
- Outpero AIThe two-year programme fee is given on the brochure, and there is a scholarship test for class 11 students. Shall I book a counselling session with the counsellor, Mr Verma?
- CallerYes. Saturday would be fine, my son can also come then.
- Outpero AISaturday at 11 am or 4 pm are open. Which do you prefer?
- Caller11 am.
- Outpero AIBooked for Saturday 11 am at the branch. I am sending the brochure and location on WhatsApp now. Please bring your son's class 10 marksheet.
Fields captured: parent on call, class 11, PCB, CBSE, two-year classroom programme, scholarship interest. Counselling slot booked Saturday 11 am with the counsellor; brochure and location sent on WhatsApp. Flag: parent asked for a guaranteed seat, which the agent declined to promise.
An example written to show the shape of the call, not a recording or a customer result.
What it captures on every call
Measured on: enquiry-to-counselling-session rate during the admission window.
Connect it
How the trigger reaches Outpero
| Where it comes from | How it gets to the agent |
|---|---|
| Shiksha and other education portals | Leads from the portal's lead export or email alert reach Outpero through a Zapier or Make scenario, or email parsing, with phone, course and city. |
| Meta and Google lead forms | The ad platform's lead form posts to Outpero's webhook, directly or via Zapier, so the first call happens within 30 seconds of the form being filled. |
| Website enquiry form | The enquiry form's submit action calls Outpero's webhook with the course the visitor selected, so the agent opens with the right programme. |
| Walk-in and phone-in register | The front desk's weekly Excel register is saved as CSV and uploaded as a bulk campaign for enquiries that were never followed up. |
| Counsellor CRM | A CRM workflow or webhook marks enquiries still unconverted after a few days and sends them to Outpero for a second follow-up call before the deadline. |
Results go back out the same way: a webhook you provide, or a live spreadsheet or API call mid-call. WhatsApp messages and calendar bookings are opt-in per employee.
Opening line
How it opens the call
नमस्ते, आपने हमारे institute में NEET coaching के लिए enquiry की थी — मैं student से बात कर रही हूँ या parent से?
“Hello, you enquired about NEET coaching at our institute — am I speaking with the student or a parent?”
The same call runs in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English.
Price it
What admission enquiry follow-up would cost you
Estimate: admission enquiry follow-up
Defaults are an example for admission enquiries followed up, not a promise. Change any number to match your business.
Calls that actually connect — unanswered calls are not billed.
1 channel is included with your number; each extra is ₹649/month.
- Talk time per month
- 4,680 min
- Calling (₹5/min)
- ₹23,400
- Number + 2 channels
- ₹1,298
- Subtotal
- ₹24,698
- GST (18%)
- ₹4,446
About ₹16 per connected call before GST.
Run it well
What to track — and what goes wrong
| Track | How to read it |
|---|---|
| Counselling sessions booked per enquiry | If enquiries are answered but sessions do not get booked, the problem is usually the slot choice offered, not the first call. |
| Student versus parent split on calls | A heavy parent share means the follow-up pitch should lead with outcomes, safety and fees, not with course content. |
| Top objection captured | Fee, distance and batch timing objections recurring in the summaries tell you which answer to add to the knowledge base first. |
| Show-up rate for booked sessions | A falling show-up rate means the reminder call and WhatsApp details need tightening, not that more enquiries are needed. |
- !Letting the agent quote fees or scholarship amounts that are not in the knowledge base. Admission fees change by batch; keep one current sheet and nothing else.
- !Skipping the parent-or-student question. A 16-year-old and her father want different things from the same call.
- !Following up only once. Enquiries often need a second touch close to the admission deadline, which a scheduled follow-up campaign handles.
- !Asking too many questions before booking. Capture stream and marks, but get the counselling slot booked first while interest is high.
Institutes that admit only through a central counselling or entrance-based process with no fee discussion should keep calls minimal. A phone agent also cannot replace the counsellor's job in persuading a hesitant family; it gets them to the table.
Questions people ask
Can the agent handle fee and eligibility questions?
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Yes, from the knowledge base you provide — fee structure, instalment options, eligibility, batch timings, hostel and scholarship rules. If a question is not covered, it says a counsellor will confirm and records the question rather than guessing. Keep the knowledge base current through the season, since fees and seat availability change.
How does it handle parents versus students?
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It asks early who it is speaking with and adjusts: parents usually ask about fees, safety, hostel and results, while students ask about faculty, batch timing and placements. Both sets of answers are captured, and if the parent wants a human counsellor, the agent books that slot instead of pressing on.
Can it cope with result-day spikes in enquiries?
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Yes. A channel is one call at a time on your number, and each extra channel is ₹649/month, so you can add channels for the surge and drop them after, for instant, bulk and inbound calls alike. Instant calls on new enquiries keep going while a bulk campaign works through the backlog, so a results-day surge does not leave enquiries waiting until the following week.
Is it appropriate to call students under 18?
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Many coaching enquiries come from students under 18. Keep the call informational, involve a parent before discussing fees or payment, and avoid pressure tactics. India's DPDP Act 2023 requires verifiable parental consent to process a child's personal data, so have your enquiry form's consent wording checked by your legal adviser.
What about enquiries from previous years?
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Run them as a bulk campaign early in the season. Many students who enquired last year are taking a drop year, repeating an exam or now looking at a different course. The agent asks what they are doing now and re-qualifies them, which costs far less than buying fresh leads.
How much does an AI voice agent for admission enquiry follow-up cost?
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Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. You pay only for the minutes the agent is actually talking. Prices exclude 18% GST.
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