Are AI voice agent calls recorded?
Yes, AI voice agent calls are usually recorded, because the recording is the source of the transcript, the summary and any quality review. Whether you keep and share recordings is a business decision with legal implications, so people should be told the call is recorded. Outpero records every call and provides the recording with its transcript, summary, sentiment and captured fields.
Why recording is standard
A voice agent's call record is built from the audio. The recording produces the transcript, the transcript produces the summary and extracted fields, and the recording remains the reference if anything is disputed. Without it, there is no way to check what the agent actually said.
What recordings are used for
- —Quality review: hearing how people react to specific lines.
- —Fixing errors: checking whether a wrong field came from mishearing or a misleading question.
- —Disputes: confirming what was agreed, such as an order or an appointment.
- —Coaching: sales teams can learn from how leads respond.
- —Compliance: showing that required disclosures were made.
Telling people the call is recorded
It is good practice, and widely expected, to say at the start that the call is recorded. The agent can do this in one line of its opening, in the caller's language. Recordings of identifiable people are likely to count as personal data under India's Digital Personal Data Protection Act, 2023, so collection should be transparent and limited to a clear purpose.
Handling recordings responsibly
- —Limit who in your team can listen to or export recordings.
- —Decide how long you need to keep them, and delete older ones.
- —Avoid collecting sensitive details by voice so they never enter recordings.
- —Ask your vendor where recordings are stored and who can access them.
In Outpero
Each Outpero call's recording sits alongside its full transcript, summary, sentiment and your custom fields in the dashboard's call logs. You can export data as CSV and receive call records on your webhook, choosing every call, completed calls only or voicemail only. This applies to outbound and inbound calls alike.
Want to hear an AI voice agent handle this on a real call?
Follow-up questions
Can a person ask for their call recording to be deleted?
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Under India's DPDP Act, 2023, individuals have rights over their personal data, including asking for it to be erased once it is no longer needed for its purpose, subject to legal exceptions. Businesses should have a simple process for such requests and check with their voice agent vendor how deletion from its systems is handled.