Sales
What is Outbound calling?
Outbound calling is when a business places the call to a customer or prospect, as opposed to inbound calling, where the customer calls the business.
Also called: outbound calls, outbound dialling, outbound telemarketing
Typical outbound jobs are calling a new enquiry, working a bulk list, reminding someone of an appointment or payment, confirming a cash-on-delivery order, and reactivating old customers. It can be done by human telecallers, by a dialer that connects them, or by an AI voice agent that holds the conversation itself. In India, outbound calls to consumers fall under TRAI's rules on commercial communication, so a DLT-registered line and DND screening matter for promotional calls.
Outbound calling decides how fast and how often a business reaches the people who showed interest. Outpero covers it with instant lead calling, which dials a new enquiry within 30 seconds, and bulk campaigns with calling windows, auto-retries, callbacks and DND screening. Unanswered calls are not billed, so a campaign's cost follows actual conversations, from ₹5 per connected minute before 18% GST.
What is Outbound calling?
+
Outbound calling is when a business places the call to a customer or prospect, as opposed to inbound calling, where the customer calls the business. Typical outbound jobs are calling a new enquiry, working a bulk list, reminding someone of an appointment or payment, confirming a cash-on-delivery order, and reactivating old customers. It can be done by human telecallers, by a dialer that connects them, or by an AI voice agent that holds the conversation itself. In India, outbound calls to consumers fall under TRAI's rules on commercial communication, so a DLT-registered line and DND screening matter for promotional calls.
Why does Outbound calling matter?
+
Outbound calling decides how fast and how often a business reaches the people who showed interest. Outpero covers it with instant lead calling, which dials a new enquiry within 30 seconds, and bulk campaigns with calling windows, auto-retries, callbacks and DND screening. Unanswered calls are not billed, so a campaign's cost follows actual conversations, from ₹5 per connected minute before 18% GST.
Try it in 30 seconds
Hear your business’s fastest employee take a call
Call the agent yourself and hear how it handles a real enquiry in Telugu. No card, no signup — 50 free credits when you’re ready to deploy one.
No setup fee · calls from ₹5/min
Or see the full product — Andhra & Telangana's fastest employee.