AI voice agents for NGOs and fundraising teams

Yes. Outpero's AI voice agent handles NGOs and fundraising teams calls end to end — running thank-you, failed-mandate and PAN-collection campaigns to existing donors. It works 24 hours a day in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English, switching to English the moment the caller does.

For NGOs and fundraising teams, an Outpero AI employee will call new donors within days of their first gift to thank them and confirm their details; call donors whose NACH or card mandate failed, explain what happened and send a fresh mandate link on WhatsApp; run PAN and address collection campaigns ahead of Form 10BD filing so donors receive their 80G certificate; run reactivation campaigns to lapsed monthly donors with a short update on the programme they supported. Every call is recorded, transcribed and summarised automatically.

Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. A full-time telecaller doing the same job costs around ₹18,000 a month, works one shift and handles one call at a time. Prices exclude 18% GST.

Under 30 seconds from the enquiry landing. That matters here because nGOs depend on monthly donors, but retention is fragile: NACH mandates fail when a card or account changes, thank-you calls never happen, and lapsed donors are not contacted until it is too late. Since 2021, charities must report donations in Form 10BD using the donor's PAN so donors receive Form 10BE for their 80G deduction, and missing PANs create year-end chaos. Small fundraising teams cannot call every donor personally.

It can be, if it tries to be something it is not. A short call that thanks the donor by name, mentions the programme they gave to and confirms their details is better than no call, which is what most donors currently get. Keep major donors with your team. The agent works best for the many monthly donors nobody has time to call personally.

As service, not collection. The agent tells the donor that this month's contribution did not go through, mentions common reasons such as a changed account or expired card, and asks whether they would like a new mandate link on WhatsApp. If they want to pause or stop, it records that respectfully and does not press. Recovered mandates and stop requests both go to your webhook.

Donor PAN, address and payment details are personal data under the DPDP Act 2023. The agent collects only what you need — usually PAN and address for Form 10BD — and writes it to your secure sheet or system via webhook. Restrict dashboard access, avoid reading full PAN numbers aloud, and tell donors why you need it. Most are glad to share once they know it secures their tax deduction.

Yes, and quickly is better, because face-to-face and event pledges often lapse before the first debit. Upload the day's pledge list as a campaign and the agent calls that evening to thank the donor, confirm the amount and frequency, and resolve any mandate issue. Calls that reveal a misunderstood pledge are flagged, which also helps you monitor how fundraisers are pitching.