AI voice agents for legal services firms

Yes. Outpero's AI voice agent handles legal services firms calls end to end — calling back every consultation request within 30 seconds, capturing the matter and booking a consultation with a lawyer. It works 24 hours a day in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English, switching to English the moment the caller does.

For legal services firms, an Outpero AI employee will call back people who submitted a consultation request within 30 seconds and confirm the type of matter; capture what a lawyer needs to triage — matter type, city, court or forum if any, deadlines and documents in hand; book a consultation slot with the right lawyer into the calendar; run document-collection follow-ups for company registration, trademark or GST filings already in progress. Every call is recorded, transcribed and summarised automatically.

Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. A full-time telecaller doing the same job costs around ₹18,000 a month, works one shift and handles one call at a time. Prices exclude 18% GST.

Under 30 seconds from the enquiry landing. That matters here because legal-services businesses — online legal platforms, company-registration and trademark firms, and practices handling consumer, property or family matters — receive enquiries from people under stress who want to speak to someone today. Those enquiries sit while lawyers are in court. There is also a hard limit: the Bar Council of India's rules bar advocates from soliciting work or advertising, so any outbound calling must stay within what the enquirer asked for.

No. It does not interpret law, assess the strength of a case or suggest a course of action, and the script should say so plainly if a caller asks. Its job is to gather the facts a lawyer needs to triage the matter — type, jurisdiction, deadlines, documents — and book the consultation. Anything resembling advice comes from a qualified advocate in that consultation.

Rule 36 of the Bar Council of India Rules bars advocates from soliciting work or advertising, directly or indirectly. Cold-calling people to offer legal services is therefore off the table for advocates. Calling back someone who asked to be contacted is a different situation, but advocates and law firms should take their own view on it. Legal-tech platforms that are not law firms work under different rules.

The agent confirms it is speaking to the person who made the enquiry before discussing the matter, and collects only what is needed to route it. Calls are recorded and transcribed, so restrict dashboard access to staff who would see the matter anyway, and treat the data as personal data under the DPDP Act 2023. Sensitive detail is better left for the lawyer's consultation.

Yes. Upload upcoming hearing dates and the agent calls a few days before with the date, court and reporting time, and whether documents or the client's presence are needed, as your team sets out. It records confirmations and flags anyone who cannot attend so the advocate can plan. It does not explain what will happen at the hearing or comment on the case.