Metrics
What is No-show rate?
No-show rate is the percentage of booked appointments, visits or demos where the customer neither turns up nor cancels in advance.
Also called: missed appointment rate, DNA rate
It is calculated as no-shows divided by total booked appointments over a period. Clinics, diagnostic labs, salons, coaching demo classes, test drives and real-estate site visits all suffer from it, and in each case the slot is lost along with the staff time reserved for it. The main causes are forgetting, a change of plan with no easy way to reschedule, and bookings made with low intent in the first place.
A reminder call a day before that offers to reschedule on the spot addresses all three causes at once, and turns a lost slot into a rebooked one. Outpero can place reminder calls in the customer's language, book a new slot directly in the calendar if they need to change, and send a WhatsApp confirmation, with the outcome logged against each appointment.
What is No-show rate?
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No-show rate is the percentage of booked appointments, visits or demos where the customer neither turns up nor cancels in advance. It is calculated as no-shows divided by total booked appointments over a period. Clinics, diagnostic labs, salons, coaching demo classes, test drives and real-estate site visits all suffer from it, and in each case the slot is lost along with the staff time reserved for it. The main causes are forgetting, a change of plan with no easy way to reschedule, and bookings made with low intent in the first place.
Why does No-show rate matter?
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A reminder call a day before that offers to reschedule on the spot addresses all three causes at once, and turns a lost slot into a rebooked one. Outpero can place reminder calls in the customer's language, book a new slot directly in the calendar if they need to change, and send a WhatsApp confirmation, with the outcome logged against each appointment.
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