Sales
What is NDR (Non-Delivery Report)?
An NDR, or non-delivery report, is the status a courier raises when a delivery attempt fails, for example because the customer was unreachable, the address was incomplete or the parcel was refused.
Also called: non-delivery report, failed delivery, undelivered shipment
In Indian ecommerce, NDRs are logged by courier partners and shipping aggregators with a reason code, and the brand usually has only a short window, often a day or two, to act before the next attempt or a return is triggered. Many NDR reasons, such as 'customer not available' or 'address incomplete', can be fixed with a quick call: a new time slot, a landmark, an alternate number. NDRs left unactioned become RTOs.
NDR resolution is the last chance to save an order before it turns into a return, so speed matters more than anything else, and calling every NDR within hours is hard for a small support team during sale season. An AI voice agent can call each NDR customer, capture the corrected address or preferred slot as fields, and push it back through a webhook. Outpero is built for exactly that call-and-capture pattern.
What is NDR (Non-Delivery Report)?
+
An NDR, or non-delivery report, is the status a courier raises when a delivery attempt fails, for example because the customer was unreachable, the address was incomplete or the parcel was refused. In Indian ecommerce, NDRs are logged by courier partners and shipping aggregators with a reason code, and the brand usually has only a short window, often a day or two, to act before the next attempt or a return is triggered. Many NDR reasons, such as 'customer not available' or 'address incomplete', can be fixed with a quick call: a new time slot, a landmark, an alternate number. NDRs left unactioned become RTOs.
Why does NDR (Non-Delivery Report) matter?
+
NDR resolution is the last chance to save an order before it turns into a return, so speed matters more than anything else, and calling every NDR within hours is hard for a small support team during sale season. An AI voice agent can call each NDR customer, capture the corrected address or preferred slot as fields, and push it back through a webhook. Outpero is built for exactly that call-and-capture pattern.
Try it in 30 seconds
Hear your business’s fastest employee take a call
Call the agent yourself and hear how it handles a real enquiry in Telugu. No card, no signup — 50 free credits when you’re ready to deploy one.
No setup fee · calls from ₹5/min
Or see the full product — Andhra & Telangana's fastest employee.