Language
What is Multilingual voice AI?
Multilingual voice AI is a voice agent that can hold spoken conversations in more than one language, choosing or switching language to match the person on the call.
Also called: multilingual voice agent, multi-language voice bot
Two distinct capabilities sit under the label: offering several languages, each used for a whole call, and handling switches between languages within one call. India needs both, because a campaign across states spans several languages, and within each call people mix their language with English. Quality varies sharply by language, since speech recognition and voices for Indian languages have far less training data than English.
In India the language of the call decides whether the customer engages at all, and a single-language agent leaves much of the market unreachable. Outpero runs live calls in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and Indian English, switching to English mid-sentence in each when the caller does. Bengali, Gujarati, Punjabi and other languages are not available yet, so businesses whose customers mainly speak those should factor that in.
What is Multilingual voice AI?
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Multilingual voice AI is a voice agent that can hold spoken conversations in more than one language, choosing or switching language to match the person on the call. Two distinct capabilities sit under the label: offering several languages, each used for a whole call, and handling switches between languages within one call. India needs both, because a campaign across states spans several languages, and within each call people mix their language with English. Quality varies sharply by language, since speech recognition and voices for Indian languages have far less training data than English.
Why does Multilingual voice AI matter?
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In India the language of the call decides whether the customer engages at all, and a single-language agent leaves much of the market unreachable. Outpero runs live calls in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and Indian English, switching to English mid-sentence in each when the caller does. Bengali, Gujarati, Punjabi and other languages are not available yet, so businesses whose customers mainly speak those should factor that in.
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