Voice AI
What is ASR (Automatic Speech Recognition)?
ASR, or automatic speech recognition, is the technology that converts spoken audio into text.
Also called: speech to text, STT
Quality is measured by word error rate — the percentage of words transcribed incorrectly. Accuracy drops sharply with background noise, regional accents, and languages with limited training data. For Indian languages the gap is significant: a model that scores well on American English can perform noticeably worse on Indian-accented speech and on code-switched Telugu-English.
Everything downstream depends on it. If the agent mishears the budget figure, every subsequent decision on the call is wrong. Outpero's recognition is built around Telugu-English code-switching specifically, rather than a generic multilingual model applied to Indian calls as an afterthought.
What is ASR (Automatic Speech Recognition)?
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ASR, or automatic speech recognition, is the technology that converts spoken audio into text. Quality is measured by word error rate — the percentage of words transcribed incorrectly. Accuracy drops sharply with background noise, regional accents, and languages with limited training data. For Indian languages the gap is significant: a model that scores well on American English can perform noticeably worse on Indian-accented speech and on code-switched Telugu-English.
Why does ASR (Automatic Speech Recognition) matter?
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Everything downstream depends on it. If the agent mishears the budget figure, every subsequent decision on the call is wrong. Outpero's recognition is built around Telugu-English code-switching specifically, rather than a generic multilingual model applied to Indian calls as an afterthought.
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