Instant calling or a bulk campaign
AI Verification Calls
Verification calls with an AI voice agent confirm details a customer has already given — an order and delivery address, a seller's business details, a loan applicant's employer and residence — by calling and asking them directly. Outpero places these calls instantly from a webhook or in bulk from a list, records the answers as fields and flags mismatches for your team; it does not perform KYC or identity verification.
* Time from the lead reaching Outpero to the first ring, under normal conditions. It depends on how quickly your lead source delivers the lead.
At a glance
AI Verification Calls: the short version
| How it works here | |
|---|---|
| How it starts | Runs on a trigger or on a list, depending on the job |
| Languages | Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English |
| It captures | Who answered (applicant or family member), Address and landmark, Pin code, Employer or business name |
| You measure it by | records verified per day and mismatch rate |
| Cost | No setup fee · from ₹5/min · number ₹649/month · Prices exclude 18% GST |
Why verification calls breaks when people do it
Unverified details are expensive: fake COD orders, wrong addresses, ghost seller signups and loan applications with made-up employers. Verification teams in India do this by phone, but the work is repetitive, questions vary from caller to caller, and during month-end or sale periods the backlog grows faster than the team. Rushed verification calls then miss the very inconsistencies they exist to catch.
Step by step
How it works
- 01Send records needing verification to Outpero via webhook or CSV, with the details to confirm (address, pin code, employer, order items, business name).
- 02The agent calls and, wherever possible, asks the customer to state the details rather than just reading them out for a yes.
- 03It compares the answers with the record and marks each field as confirmed, corrected or mismatched.
- 04Corrections such as a new landmark, an alternate number or a changed delivery date are captured as fields.
- 05Results post to your webhook, so your system can clear clean records and route mismatches to a human reviewer.
Hear how a call goes
A sample verification calls call
An NBFC's residence verification call for a two-wheeler loan applicant in Nashik; the applicant's wife answers. · Runs in Marathi with English words; shown here in English.
- Outpero AINamaskar, I am the AI assistant calling from Kavya Finance. May I speak to Mr. Rahul Gaikwad? This is a short call to verify his loan application.
- CallerHe is not at home, he is at work. I am his wife. What is this about?
- Outpero AIThank you for telling me. It is only a routine address check for the application he made with us. May I ask you to tell me the residential address and a nearby landmark, in your own words?
- CallerWe live in Panchavati, near the Kalaram Mandir. Flat 12, Shivaji Apartments.
- Outpero AIThank you. And the pin code of your area, please?
- CallerFour two two, zero zero three.
- Outpero AIUnderstood. The address on the application mentions a landmark near the bus stop, so I am noting that the landmark you gave is different, and a person will review it. I will not ask about income or documents on this call; that is for Mr. Gaikwad. What time can he take a short call?
- CallerAfter 7 in the evening is best. Please call on this same number.
- Outpero AII will arrange a call to this number after 7 pm. Thank you for your time.
- CallerOkay, thank you.
Fields captured: answered by applicant's wife (not applicant), address and pin code stated by the answerer, landmark mismatch flagged, applicant callback preferred after 7 pm on the same number. Record marked partially verified and sent to the reviewer by webhook with recording and summary.
An example written to show the shape of the call, not a recording or a customer result.
What it captures on every call
Measured on: records verified per day and mismatch rate.
Connect it
How the trigger reaches Outpero
| Where it comes from | How it gets to the agent |
|---|---|
| Loan or order system webhook | Send each application or order needing a check, with the details to verify, from your system to Outpero's webhook. |
| CSV batch | Upload a morning batch of records as a CSV into a bulk campaign, with address, pin code and name columns for each row. |
| Zapier or Make | Trigger a verification call when a record reaches the verify status in your sheet or CRM, using a status-change trigger. |
| Reviewer queue | Mismatches post to your webhook with the recording, so a reviewer in your own system handles only the flagged records. |
| Callback scheduling | When the applicant is not available, the call writes a preferred callback time that your system or next campaign can use. |
Results go back out the same way: a webhook you provide, or a live spreadsheet or API call mid-call. WhatsApp messages and calendar bookings are opt-in per employee.
Opening line
How it opens the call
नमस्ते, मैं FastKart से बोल रही हूँ। आपके order की delivery के लिए address confirm करना था — क्या आप अपना pin code और पास का कोई landmark बता सकते हैं?
“Hello, this is FastKart calling. We need to confirm the address for your order's delivery — could you tell me your pin code and a nearby landmark?”
The same call runs in Hindi, Telugu, Tamil, Marathi, Kannada, Malayalam and English.
Price it
What verification calls would cost you
Estimate: verification calls
Defaults are an example for records verified by phone, not a promise. Change any number to match your business.
Calls that actually connect — unanswered calls are not billed.
1 channel is included with your number; each extra is ₹649/month.
- Talk time per month
- 1,560 min
- Calling (₹5/min)
- ₹7,800
- Number + 2 channels
- ₹1,298
- Subtotal
- ₹9,098
- GST (18%)
- ₹1,638
About ₹9 per connected call before GST.
Run it well
What to track — and what goes wrong
| Track | How to read it |
|---|---|
| Confirmed, corrected and mismatched split | A high mismatch share can mean poor data entry at your end, not dishonest applicants; check the source before acting. |
| Applicant reached versus family member | If family members answer most of the time, schedule a second round at evening hours when the applicant is home. |
| Time from request to verified record | Compare the application timestamp with the verification result; delays show where records wait in the queue. |
| Records routed to human review | The reviewer queue should be a minority of records; if it grows, revisit which fields the agent is asked to compare. |
- !Reading the address aloud and asking only for a yes, which lets anyone confirm; ask the person to state it instead.
- !Asking a family member for income, documents or other sensitive details that only the applicant should give.
- !Treating a landmark mismatch as fraud; it is only a flag for a person to review.
- !Running verification calls at hours when the applicant is at work and only family members are home.
It is not a substitute for a physical field visit where a regulator or your own policy requires one. It also should not be the final decision maker on whether a record passes.
Questions people ask
Can an AI verification call replace KYC?
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No. KYC under RBI's KYC Master Direction relies on officially valid documents, and Video KYC must be carried out by an authorised official of the regulated entity. The agent confirms what a customer has told you, such as address, employer or order details, and flags inconsistencies. It should never ask for full Aadhaar numbers, OTPs or bank PINs, and should be instructed to stop the customer if they start sharing them.
How do you stop someone from simply saying yes to everything?
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Ask open questions instead of reading details for confirmation. 'Which company do you work for?' or 'What is your pin code?' is far harder to fake than 'You work at Infosys, right?'. The agent compares what was said with the record and flags differences. The recording and transcript are kept, so a reviewer can listen to any flagged call.
Can it run tele-verification for loan applications?
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It can handle the conversational part of tele-verification: confirming residence address, employer, designation, loan amount and purpose with the applicant, and noting who answered. The credit decision and any policy-mandated checks stay with your team and processes. Many lenders use the agent to clear the straightforward cases fast, so human verifiers spend their time on files with mismatches.
Is every verification call recorded?
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Yes. Each call produces a recording, a full transcript, a summary and the fields you asked the agent to capture, all available in the dashboard and sent to your webhook. That gives you an audit trail of what the customer said and when, which helps with disputes about delivery addresses, order confirmations or application details.
Can verification calls run soon after an order or signup?
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Yes. Instant mode calls within 30 seconds of the webhook, which suits COD orders and seller signups where you want to verify before dispatch or approval. For records that arrive outside your calling window, the call is queued for the next window. High-volume backlogs can run as bulk campaigns, with extra channels for more calls at once.
How much does an AI voice agent for verification calls cost?
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Outpero has no setup fee and no monthly base fee — you pay only for connected talk time, from ₹5 per minute (1 credit = ₹1, credits never expire), plus ₹649/month for a dedicated calling number. You pay only for the minutes the agent is actually talking. Prices exclude 18% GST.
Keep reading
Industries that use it
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