Voice AI
What is Voice assistant?
A voice assistant is software that listens to spoken commands from its owner and carries them out, such as answering a question, setting a reminder, playing music or controlling a smart device.
Also called: AI voice assistant, virtual assistant, smart assistant
Alexa, Google Assistant and Siri are the best-known examples, and they live on phones, speakers and smart displays. They are built around single requests from one user on that user's own device, and most understand a limited set of commands and a few Indian languages. Business versions exist, but the pattern is the same: a person talks to the assistant to get something done for themselves. A voice assistant does not usually call other people or hold an open-ended conversation for a company.
The term is often confused with an AI voice agent, which works the other way round: it speaks to a business's customers over the phone. A voice assistant serves the person holding the device, while an agent such as Outpero's makes and answers calls on a +91 number, qualifies callers, books appointments and logs the outcome. Knowing the difference stops you buying a consumer tool for a business calling job.
What is Voice assistant?
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A voice assistant is software that listens to spoken commands from its owner and carries them out, such as answering a question, setting a reminder, playing music or controlling a smart device. Alexa, Google Assistant and Siri are the best-known examples, and they live on phones, speakers and smart displays. They are built around single requests from one user on that user's own device, and most understand a limited set of commands and a few Indian languages. Business versions exist, but the pattern is the same: a person talks to the assistant to get something done for themselves. A voice assistant does not usually call other people or hold an open-ended conversation for a company.
Why does Voice assistant matter?
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The term is often confused with an AI voice agent, which works the other way round: it speaks to a business's customers over the phone. A voice assistant serves the person holding the device, while an agent such as Outpero's makes and answers calls on a +91 number, qualifies callers, books appointments and logs the outcome. Knowing the difference stops you buying a consumer tool for a business calling job.
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