Voice AI
What is RAG (Retrieval Augmented Generation)?
RAG is a technique where a language model retrieves relevant documents from a knowledge base and uses them to ground its answer, instead of relying only on what it memorised during training.
For a voice agent this is how it knows your specific price list, opening hours or product catalogue without being retrained. When the information changes you update the source documents, not the model.
It is what allows a general voice agent to answer accurately about one particular business, and to stay accurate when prices change.
What is RAG (Retrieval Augmented Generation)?
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RAG is a technique where a language model retrieves relevant documents from a knowledge base and uses them to ground its answer, instead of relying only on what it memorised during training. For a voice agent this is how it knows your specific price list, opening hours or product catalogue without being retrained. When the information changes you update the source documents, not the model.
Why does RAG (Retrieval Augmented Generation) matter?
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It is what allows a general voice agent to answer accurately about one particular business, and to stay accurate when prices change.
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