Telephony
What is Cloud telephony?
Cloud telephony is a business phone system hosted by a provider over the internet, replacing on-premise exchange hardware such as an EPABX with software configured from a browser.
Also called: cloud calling, hosted PBX, virtual PBX
It typically bundles virtual numbers, IVR menus, call routing, call recording, click-to-call and call analytics, billed per user or per minute. In India it became the default for small and mid-sized businesses because it removes the capital cost of an EPABX and lets a sales team work from mobile phones while every call is still logged centrally. Most providers also expose APIs, which is what allows CRMs and AI agents to place and track calls programmatically.
Cloud telephony solves the plumbing — numbers, routing, recording — but a human still has to be on the other end of every call. An AI voice agent sits on top of that layer and does the talking itself. Outpero is self-serve and includes the dedicated number with its compliance and carrier fees, so a business does not need a separate telephony contract before it starts calling leads.
What is Cloud telephony?
+
Cloud telephony is a business phone system hosted by a provider over the internet, replacing on-premise exchange hardware such as an EPABX with software configured from a browser. It typically bundles virtual numbers, IVR menus, call routing, call recording, click-to-call and call analytics, billed per user or per minute. In India it became the default for small and mid-sized businesses because it removes the capital cost of an EPABX and lets a sales team work from mobile phones while every call is still logged centrally. Most providers also expose APIs, which is what allows CRMs and AI agents to place and track calls programmatically.
Why does Cloud telephony matter?
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Cloud telephony solves the plumbing — numbers, routing, recording — but a human still has to be on the other end of every call. An AI voice agent sits on top of that layer and does the talking itself. Outpero is self-serve and includes the dedicated number with its compliance and carrier fees, so a business does not need a separate telephony contract before it starts calling leads.
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